Privacy Policy

1. Introduction

pulang88 is committed to protecting the privacy and personal data of all players who use its online gaming platform. This Privacy Policy ("Policy") sets out in detail the categories of personal data that pulang88 collects, the purposes for which that data is processed, the legal bases upon which processing is carried out, the parties with whom data may be shared, and the rights available to individuals whose data is held by pulang88.

This Policy applies to all personal data collected by pulang88 through the pulang88.club website, any associated mobile interface, and any other channel through which a player interacts with pulang88's Services, including customer support communications. It should be read in conjunction with the pulang88 Terms & Conditions.

By registering an account with pulang88 or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not create an account or use the Services.

2. Personal Data We Collect

pulang88 collects the following categories of personal data from players:

2.1 Identity Data

• Full legal name as it appears on a government-issued identity document;
• Date of birth (for age verification purposes — players must be 21 years or older);
• National identity card number, passport number, or equivalent identifier;
• Nationality and country of residence.

2.2 Contact Data

• Email address;
• Mobile telephone number;
• Residential address, including postcode and state (e.g., Kuala Lumpur, Penang, Johor Bahru, Selangor).

2.3 Financial Data

• Payment method details (e.g., bank account information, e-wallet identifiers for Touch n Go eWallet, Boost, or other supported methods);
• Transaction history, including deposit amounts, withdrawal requests, and payment timestamps;
• Account balance information.

2.4 Technical Data

• IP address and approximate geolocation derived from IP;
• Browser type and version;
• Device type, operating system, and hardware identifiers;
• Session timestamps and duration;
• Cookie identifiers and similar tracking technologies.

2.5 Gaming Activity Data

• Bet history, including game type, stake, odds, and outcome;
• Casino session records;
• Bonus and promotion usage history;
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion records).

2.6 Communications Data

• Records of support interactions via live chat or email;
• Preferences expressed regarding marketing communications.

3. How We Collect Your Data

pulang88 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your profile;
• Automated collection: Technical data collected automatically through cookies, web beacons, server logs, and similar technologies when you access or use the pulang88 platform;
• Third-party sources: Identity and address verification data from KYC service providers; fraud and sanctions screening data from compliance data providers; payment processing data from payment service providers.

4. How We Use Your Personal Data

pulang88 processes your personal data for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, Contact
Age and identity verification (KYC)	Identity, Contact, Financial
Processing deposits and withdrawals	Financial, Identity
Providing gaming Services and personalising experience	Gaming Activity, Technical
Fraud prevention and security monitoring	All categories
Anti-money laundering compliance	Identity, Financial, Technical
Responsible gaming monitoring and intervention	Gaming Activity, Identity
Customer support and dispute resolution	Identity, Contact, Communications
Marketing communications (where consent given)	Contact, Gaming Activity
Platform analytics and improvement	Technical, Gaming Activity

5. Legal Basis for Processing

pulang88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pulang88, including account registration, payment processing, and delivery of gaming Services;
• Legal obligation: Processing required to comply with applicable legal obligations, including KYC verification, anti-money laundering reporting, and responsible gaming requirements under applicable gaming regulations;
• Legitimate interests: Processing necessary for pulang88's legitimate interests, including fraud prevention, platform security, abuse detection, and internal analytics, where such interests are not overridden by your rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by updating your communication preferences in account settings or by contacting support.

6. Data Sharing & Disclosure

pulang88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:

• Payment service providers: To process deposits and withdrawals (e.g., banking partners, e-wallet operators including Touch n Go eWallet and Boost);
• KYC and identity verification providers: To verify your identity and age as required by our compliance obligations;
• Fraud prevention and AML screening services: To detect, prevent, and investigate fraudulent activity and money laundering;
• Game content providers: Where technically necessary for the delivery of specific games hosted on the pulang88 platform;
• Customer support platforms: To manage and respond to support requests;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction;
• Professional advisers: Including legal counsel, auditors, and accountants, under obligations of confidentiality.

All third-party service providers engaged by pulang88 are subject to contractual data processing agreements that require them to process personal data only as instructed by pulang88 and to maintain appropriate technical and organisational security measures.

7. Data Retention

pulang88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. As a general guide:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Responsible gaming records, including self-exclusion history, are retained for the duration of any exclusion period and for a period thereafter as required to prevent re-registration in violation of an exclusion;
• Customer support communications are retained for up to three (3) years from the date of the interaction;
• Technical and log data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pulang88's data deletion procedures.

8. Data Security

pulang88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• End-to-end TLS 1.3 encryption for all data in transit;
• Encryption of sensitive data fields at rest;
• One-way cryptographic hashing of account passwords;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular third-party security audits and penetration testing;
• Multi-factor authentication for internal system access;
• Continuous monitoring and alerting for anomalous access patterns.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, pulang88 will notify you and relevant regulatory authorities in accordance with applicable legal requirements.

9. Cookies & Tracking Technologies

pulang88 uses cookies and similar tracking technologies on its platform for the following purposes:

• Strictly necessary cookies: Required for the platform to function, including session management and authentication tokens. These cannot be disabled;
• Functional cookies: Remember your preferences, such as language settings and display options, to enhance your experience;
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform to help us understand and improve performance;
• Security cookies: Used to detect and prevent fraudulent activity and protect account integrity.

pulang88 does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the platform.

10. Your Data Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by pulang88:

• Right of access: You may request a copy of the personal data pulang88 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to overriding legal obligations (e.g., anti-money laundering retention requirements);
• Right to restriction of processing: You may request that pulang88 restrict processing of your data in certain circumstances;
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the pulang88 data protection team at [email protected]. pulang88 will respond to verified requests within 30 days. We may require identity verification before processing certain requests.

11. Minors

The pulang88 platform is strictly restricted to individuals aged 21 years and above. pulang88 does not knowingly collect personal data from individuals under the age of 21. If pulang88 becomes aware that personal data has been collected from an individual below the minimum age, the account will be immediately suspended, all funds will be frozen pending investigation, and the data will be deleted in accordance with applicable requirements. If you believe that a minor has registered an account on the pulang88 platform, please contact support immediately.

12. Changes to This Policy

pulang88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The effective date at the top of this page will always reflect the date of the most recent revision. Where changes are material, pulang88 will notify registered players via email or a prominent notice on the platform. Your continued use of the Services following notification of a revised Policy constitutes your acceptance of the updated terms.

13. Contact & Data Queries

If you have questions, concerns, or requests relating to this Privacy Policy or pulang88's handling of your personal data, please contact our data protection team:

pulang88 is committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.